Use your own knowledge in replies

What is the knowledge base?

The knowledge base is part of Personal and Pro and is only used when you have added documents yourself under Settings → Frida → Sources.

The knowledge base is your collection of documents that Frida can search through and use to answer questions.

Instead of writing everything manually, you can upload:

• Product information • Price lists • Manuals and guides • FAQ documents • Policies and procedures

When someone asks about something, Frida automatically finds relevant information from your documents.

Supported file types

Text documents: • PDF – Reports, manuals, brochures • Word (.docx) – Documents and guides • TXT – Plain text • Markdown (.md) – Formatted text

Email formats: • EML – Single email • MBOX – Archived emails

Archives: • ZIP – Bundled collection of documents

Max file size: 50MB per file Max count: Depends on your plan

How to upload documents

Step 1: Go to Settings → Frida → Sources and open the "Documents" tab

Step 2: Click "Upload document" or drag files in

Step 3: Wait while Frida processes the document • Text is extracted automatically • Content is divided into searchable parts • Semantic indexing is created

Step 4: The document is ready to use!

Frida automatically finds relevant information when writing replies.

Tip: Upload your most used documents first – price lists, product info and FAQ are good starting points.

Semantic search

Frida uses semantic search – this means it finds information based on meaning, not just keywords.

Example: Email: "What does your premium solution cost?"

Frida automatically finds: • Price list with premium prices • Product description of premium features • Any discount terms

Even if the words "premium solution" are not exactly written like that in the documents.

Manage documents

In the knowledge base you can:

• See all documents – Name, size, upload date • Search documents – Find specific content • Delete documents – Remove outdated files • Update documents – Upload new version

Best practice: • Keep documents updated • Remove outdated versions • Use descriptive file names